Refund policy

Printer and toner guys wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment. Details to proceed are below.
 

How to return an order:

1. Obtain the Return Authorization Number: Fill in the appropriate information on our online RMA system .
2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery (if possible). Paste your RMA form provided by Printerandtonerguys on the outside of returning package.
3. Have the package ready for pickup by our courier, or you may choose to return the package on your own.
4. All Return Packages should be Mailed to:

6020 Cypihot

Montreal, QC

H4S 1Y5, CA

(800) 567-0272

514 733-7743

1. After we inspect all of the returned items, we will then issue your refund to your original payment method.

Return Process
The Printerandtonerguys technician experts will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 7 business days to process upon receipt of the item. Refunds will be made using the mode of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.

Required Conditions of Return
-Packages without a return authorization number (RMA#) will not be accepted for refund.
-Items must be returned in the same condition as they were sent from Printer and toner guys within 30 days from the date of delivery. Orders received after this date will not be accepted for refund, exchange or repair.